Assessor Resource

BSBATSIL503C
Manage conflict

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to individuals who contribute their skills and knowledge to monitoring and guiding the activities of organisations in situations where there may be conflict between individuals or groups.

This unit describes the performance outcomes, skills and knowledge required to manage conflict, both within the board and the organisation, and between the organisation and community and the wider community.

Some aspects of governance activities may be subject to legislation, rules, regulations and codes of practice relevant to different job roles and jurisdictions.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

recognise causes of conflict

apply conflict-resolution strategies

manage conflicteffectively.

Context of and specific resources for assessment

Assessment must ensure:

access to examples of issues worked with by boards of governance that have the potential to involve conflict

access to examples of relevant documents

knowledge and performance are assessed over time to confirm consistency in performance.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance on a board or simulated board

direct questioning combined with reflection of practical board performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations and group discussions

observation of performance in role plays

analysis of feedback from the other board members, staff, community or other stakeholders regarding performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication, teamwork and negotiation skills to listen to differences of opinion and work cooperatively with other board members, management and staff of the organisation, members, community and key stakeholders

culturally appropriate communication skills to relate to people from diverse backgrounds and with diverse abilities

evaluation, decision-making and problem-solving skills to monitor and review information presented to the board and to develop conflict-resolution strategies

Required knowledge

concept of community control of organisations and how it may impact on how conflict is resolved

conflict resolution theories and strategies, including mediation strategies

cultural context in which Aboriginal and Torres Strait Islander boards operate, including their role in upholding traditional and cultural values, and how that might impact on how conflict is resolved

geographic, social, economic and political contexts in which particular organisations operate and how these may impact on how conflict is resolved

how equity and diversity principles might apply to the way conflict is resolved

organisationalpolicies, procedures and code of conduct relevant to the conflict situation

potential causes of conflict that board members may need to address when undertaking board duties

professional support available to assist in conflict resolution

provisions of federal, state or territory legislation and funding body requirements that may impact on decisions made to resolve conflict

relevant protocols and cultural responsibilities that impact on how conflict is resolved

provisions of the constitution relevant to the conflict situation

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Causes of conflict may include:

competing group, family or personal interests or needs

cross-cultural issues

differences between cultural groups

dissatisfaction in the community

government policies

interference from outside individuals or organisations, including government

lack of communication

lack of funding

personality clashes

power and control issues

unclear roles and responsibilities.

Situations of future conflict may include:

between the organisation and the community

between the organisation and the wider community

within the board

within the organisation.

Implications of the conflict may include:

community divisions

breakdown in social cohesion

impacts on service delivery or business operations

individual and family health and wellbeing

legal implications, such as breach of contract, duty of care

personal actions.

Resolution strategies may include:

codes of conduct

community and family meetings

cultural resolution strategies

grievance policy and procedure

listening and respect

mediation

memorandums of understanding.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine if conflict exists and its possible causes 
Identify potential situations of future conflict 
Develop strategies to prevent conflict 
Identify the implications of the conflict occurring 
Identify responsibilities within the conflict 
Develop resolution strategies in consultation with the conflicting parties 
Seek professional advice where needed, maintaining discretion and confidentiality 
Ensure the wellbeing of individuals and the organisation is considered when developing resolution strategies 
Promptly, appropriately and impartially implement strategies that respect the cultures of the parties involved 
Allow sufficient time for the conflict to be resolved 
Monitor and evaluate the process used to resolve the conflict 

Forms

Assessment Cover Sheet

BSBATSIL503C - Manage conflict
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBATSIL503C - Manage conflict

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: